This policy is formulated in compliance with Egyptian Consumer Protection Law No. 181 of 2018.
Receipt of a damaged or defective product.
Product mismatch with the description on the app.
Missing items from the order.
Requests must be submitted via the app within 14 days of receipt.
The product must be in its original, unused condition (except for manufacturing defects).
Cash on Delivery: Refunded as "App Wallet" credit or cash in specific cases.
Online Payment: Refunded to the original bank card within 7–14 business days.
